Topics
Whole guide
Signing in and profileSigning in, two-step verification, forgotten password, language, theme and profile settings.Chapters 2 and 18
Console and dashboardMenu, scope, the mobile version and what the dashboard shows.Chapters 3 and 4
Network and agentsClients, locations, machines. Agent pairing, demo mode, live screenshot and updates.Chapters 5 and 6
CatalogItems, employees and their groups. How console changes reach the machine.Chapter 7
Withdrawals and limitsWithdrawals, stock, SupplyPoint allowances and restrictions, and VDMSync withdrawal limits.Chapters 8 and 9
Alerts, forecasts, deliveriesStock alerts, the run-out forecast and the delivery plan with delivery days.Chapters 10–12
Reports and historyThe report catalog and Excel export, change history, notifications.Chapters 13–15
Users and rolesCreating accounts, new passwords, 2FA reset, roles and assignment level.Chapters 16 and 17
Frequently asked questions
- An agent is offlineAgents
- New withdrawals do not show in the consoleSynchronization
- A change stays "Pending" for a long timeCatalog
- A withdrawal limit does not block withdrawalsWithdrawal limits
- I cannot sign inSigning in
- I lost the phone with my authenticator appTwo-step verification
- The "I am not a robot" checkSigning in
Didn’t find an answer?
Report the problem to the VDMSync operator. Give the agent name and the system version shown at the bottom of the console menu.